Your question: How do you answer a customer asking for discount?

How do you respond when a customer asks for a discount?

Here are 7 effective responses when prospects ask for a discount on prices.

  1. Explain how you offer more value than other solutions. …
  2. Add more value than they were getting. …
  3. Ask the client why the price is an issue. …
  4. Agree, but change the terms. …
  5. Ask what they feel would be an appropriate discount.


How do you offer discounts to customers?

Calculate the best discount price to still make a profit. Prepare a marketing plan to encourage new customers and bring inactive customers back. Find out what your competitors are offering and their current pricing. Review other options for promoting sales offers without reducing the price.

How do you respond to price is negotiable?

Responding to ‘Is the price negotiable? ‘ [closed]

  1. What’s your offer?
  2. How much are you willing to pay?
  3. How much do you want the item for? ( Not too sure about this one)
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How do you reject customer request for discount email?

As for your discount request, I’m sorry to say that we don’t offer discounts. We believe that our service offers more value for your money and it will be unfair to our other customers if we make an exception. Let me know if I can send you the contract.

How do you respond when clients think you are too expensive?

Let’s start with how you shouldn’t respond…

  1. Don’t automatically assume you’ve lost this client. …
  2. Don’t panic. …
  3. Don’t defend yourself. …
  4. Don’t take it personally. …
  5. Start a conversation. …
  6. Acknowledge that you’re expensive. …
  7. Focus on the return on investment (ROI) …
  8. Ask yourself: “Is this my ideal client?”


How do you deny a discount request?

Keep your cool when saying no.

If you absolutely have to reply negatively to the customer’s request for a discount, do so politely. Say you’re sorry, but that the price you offered them is the best value package. Stand your ground without getting defensive or forceful, even if the customer insists.

Is 10% a good discount?

Giving an Actual Dollar Amount Off

Essentially 10% off a $90 product is attractive, but at $100, the percentage discount seems less attractive than the total money saved. By positioning it at $10 off, instead of 10% off, it makes the offer more attractive to buyers. This is also true for bigger discounts.

What can you offer to your customers?

10 Ways to Offer Your Customers More Value

  • Knock Customer Service Expectations Out of the Park. Lucky you. …
  • Delight them with Gifts. …
  • Give Them the Content They Want. …
  • Send Emails They WANT to Open. …
  • Leverage CRM in a Meaningful Way. …
  • Be Personal. …
  • Ask What They Want. …
  • Bundle Products.
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What is discount strategy?

Businesses use discount pricing to sell low-priced products in high volumes. With this strategy, it is important to decrease costs and stay competitive. Large retailers are able to demand price discounts from suppliers and make a discount pricing strategy effective as they buy in bulk.

What to say when someone asks if you’re firm on price?

Pause. If you truly are flexible, say with a smile: “It depends – what is your offer?” If your price is already low and firm, it is perfectly fine to say that – but know that you likely won’t get that particular potential sale. If the offer is too low, simply say that.

How do you ask the price of your product?

12 Questions to Ask When Pricing Your Product

  1. Have you covered your production and service delivery costs?
  2. Are your prices in line with your longer term business goals?
  3. What is the customer willing to pay?
  4. What kind of customer do I want to target?
  5. How should I react to my competitor’s prices?


How do you write a rejection email to a customer?

Starting to Write

Regret that you will not be able to fulfill the request or honor. State why and apologize for not being able to do so. Offer a solution or a compromise if there’s room to offer one. Offer the customer to contact you and to discuss the matter further with you.

How do you professionally decline a request?

Here are some tips for how to decline a request graciously:

  1. Think before you respond. If possible, don’t give your answer immediately. …
  2. Accentuate the positive. …
  3. Give a reason when possible—not a fabrication. …
  4. Be straightforward about the future. …
  5. Listen to their response. …
  6. Stand your ground. …
  7. “No” language examples.
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How do you say no nicely to a customer?

7 Tips on How to Say No to Customers

  1. Ask for clarification.
  2. Explain what’s going to happen next.
  3. Be honest.
  4. Reframe the “no” using positive language.
  5. Make the customer feel heard.
  6. Offer alternatives.
  7. Explain the reasoning behind the current design.
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